digiMall VendorHelp & Support Center
How Can We Help You?
Find answers, get support, and learn how to make the most of your digiMall vendor experience. Our comprehensive help center has everything you need to succeed.
120+
Vendor Help Articles
24/7
Support Availability
<2min
Average Response
100+
Successful Vendors
Browse Help by Category
Find detailed guides and tutorials organized by vendor needs and business topics.
Getting Started
Quick setup guides and vendor onboarding
How to create your vendor account
Setting up your store profile
Adding your first products
+3 more topics
4 articlesView all →
Selling & Product Management
Managing your inventory and product listings
Adding and editing products
Bulk product upload guide
Managing inventory levels
+3 more topics
4 articlesView all →
Bargaining & Negotiations
Mastering AI-powered customer negotiations
Understanding the bargaining system
Setting minimum acceptable prices
Using AI recommendation settings
+3 more topics
4 articlesView all →
Payments & Financial Management
Managing earnings, payments and wallet
Understanding instant settlement wallet
Withdrawing funds to your bank account
Transaction fees and commission rates
+3 more topics
4 articlesView all →
Account & Profile Management
Managing your vendor account and settings
Vendor profile setup and optimization
Business verification process
Account security and two-factor authentication
+3 more topics
4 articlesView all →
Order & Customer Management
Handling orders and customer interactions
Order processing workflow
Customer communication best practices
Handling returns and refunds
+3 more topics
4 articlesView all →
Analytics & Growth
Business insights and growth strategies
Understanding vendor analytics dashboard
Sales performance metrics
Customer behavior insights
+3 more topics
7 articlesView all →
Technical Support
Platform issues and technical assistance
Platform troubleshooting guides
API integration support
Mobile app usage tips
+3 more topics
4 articlesView all →
Most Popular Vendor Articles
The most viewed help articles by our vendor community
Getting started with vendor account setup
Getting Started
15.2K views•10 min read
Understanding AI-powered bargaining
Bargaining & Negotiations
12.8K views•15 min read
Product SEO optimization strategies
Selling & Product Management
11.5K views•16 min read
Instant settlement wallet explained
Payments & Financial Management
10.9K views•12 min read
Order processing workflow guide
Order & Customer Management
9.7K views•18 min read
Understanding your analytics dashboard
Analytics & Growth
8.9K views•12 min read
Frequently Asked Questions
Quick answers to the most common questions about being a vendor on digiMall. These are the questions our vendor community asks most often.
Popular questions asked by our vendor community
Join Our Vendor Community
Connect with other successful digiMall vendors, share strategies, ask questions, and get insights from our community of sellers and business experts.
Emergency Vendor Support
For urgent security issues, payment disputes, account compromises, or critical platform emergencies affecting your business
+234 800 EMERGENCY
•support@digimall.ng