digiMall VendorOrder Processing Workflow
Master the complete order processing workflow from order receipt to delivery confirmation
Efficient Order Processing
Streamlined order processing reduces delivery times by 40% and increases customer satisfaction by 65%. Master this workflow to grow your business.
Order Lifecycle Overview
Understanding the complete order lifecycle helps you manage customer expectations and optimize your fulfillment process for maximum efficiency.
Order Timeline
- • Order placed: Immediate notification
- • Payment confirmed: Ready for processing
- • Order processed: Items prepared for shipping
- • Shipped: In transit to customer
- • Delivered: Order completed successfully
Status Updates
- • Real-time status tracking
- • Automatic customer notifications
- • Delivery confirmation system
- • Return and refund processing
- • Customer feedback collection
Order Status Flow
Order Notifications
Stay informed about new orders and important updates through multiple notification channels to ensure you never miss a sale.
Notification Channels
Real-Time Notifications
- • Dashboard alerts
- • Browser push notifications
- • Mobile app notifications
- • In-app notification center
Email Notifications
- • New order confirmations
- • Payment notifications
- • Shipping reminders
- • Daily order summaries
SMS Alerts
- • Urgent order updates
- • High-value order alerts
- • Shipping deadlines
- • Customer service requests
Notification Preferences
Customize when and how you receive notifications to match your business schedule and preferences.
- • Set quiet hours (no notifications during sleep)
- • Configure order value thresholds for priority alerts
- • Choose notification frequency (immediate, hourly, daily)
- • Select preferred contact methods per notification type
- • Enable emergency contact for critical issues
Processing Steps
Follow these systematic steps to ensure consistent, professional order processing that delights customers.
Order Review and Verification
Check order details, payment status, and customer information
- • Verify payment confirmation
- • Check product availability
- • Review shipping address
- • Validate customer contact information
Inventory Check and Allocation
Confirm product availability and reserve items
- • Check current stock levels
- • Reserve items for the order
- • Update inventory system
- • Handle backorders if necessary
Order Preparation
Pick, pack, and prepare items for shipping
- • Pick items from inventory
- • Quality check products
- • Package items securely
- • Include order documentation
Documentation and Labels
Generate shipping labels and required documentation
- • Print shipping labels
- • Generate invoices and receipts
- • Add tracking numbers
- • Include return instructions
Shipping & Logistics
Efficient shipping and logistics management ensures timely delivery and reduces costs while maintaining customer satisfaction.
Shipping Options
3-5 business days
1-2 business days
Within 6 hours (select areas)
Customer collects from store
Logistics Partners
National Carriers
DHL, FedEx, UPS for nationwide delivery
Local Partners
GIG Logistics, Sendbox, Kwik Delivery
digiMall Fleet
Same-day delivery in major cities
Order Tracking
Provide customers with real-time tracking information to reduce inquiries and build trust in your service.
Tracking Information Updates
Completion & Delivery
Ensure smooth delivery completion and follow up appropriately to maintain customer relationships and gather feedback.
Delivery Confirmation
Automatic Confirmation
- • GPS-based delivery verification
- • Photo proof of delivery
- • Digital signature capture
- • Timestamp and location data
Customer Confirmation
- • SMS delivery notification
- • Customer confirmation button
- • Automatic confirmation after 24 hours
- • Delivery feedback collection
Post-Delivery Follow-up
Proactive follow-up improves customer satisfaction and helps identify potential issues early.
- • Send delivery confirmation with tracking proof
- • Request customer feedback and reviews
- • Provide customer service contact information
- • Offer assistance with product setup/usage
- • Share related product recommendations
- • Monitor for return requests or complaints
Order Processing Best Practices
- • Process orders within 2 hours during business hours
- • Maintain accurate inventory to prevent overselling
- • Use professional packaging with your branding
- • Include thank you notes or promotional materials
- • Provide detailed tracking information to customers
- • Set realistic delivery expectations upfront
- • Communicate proactively about any delays
- • Offer multiple delivery options when possible
- • Follow up after delivery to ensure satisfaction
- • Handle returns and exchanges promptly and fairly