digiMall VendorTechnical Support Help
Troubleshooting Common Issues
Step-by-step solutions for the most frequently encountered technical problems on the platform
Back to Technical Support
12 min read
Updated 2024-01-15
Login and Authentication Issues
Cannot Login to Vendor Account
Step 1: Check Credentials
- • Verify email address is correct
- • Check if Caps Lock is on
- • Try typing password in a text editor first
- • Use "Forgot Password" if unsure
Step 2: Clear Browser Data
- • Clear browser cache and cookies
- • Disable browser extensions temporarily
- • Try incognito/private browsing mode
- • Try a different browser
Step 3: Check Account Status
- • Verify email address is confirmed
- • Check if account is suspended
- • Ensure all required documents are submitted
- • Contact support if issue persists
Product Upload Problems
Image Upload Issues
Common Causes:
- • File size too large (max 5MB)
- • Unsupported file format
- • Poor internet connection
- • Browser timeout
Solutions:
- • Compress images before uploading
- • Use JPG/PNG formats only
- • Upload one image at a time
- • Check internet connection
Product Not Appearing
Possible Reasons:
- • Product under review
- • Missing required fields
- • Incorrect category selection
- • Product marked as draft
Solutions:
- • Check product status in dashboard
- • Complete all required fields
- • Ensure product is "Published"
- • Wait 15-30 minutes for indexing
Payment and Order Issues
Payment Not Received
Check Payment Status
- Go to Orders → Payment History
- Find the specific order
- Check payment status and dates
- Look for any pending settlements
Settlement Timeline
- • Instant settlement: Within 1 hour
- • Standard settlement: 2-3 business days
- • Bank holidays may cause delays
- • Check bank account details are correct
Mobile App Issues
App Performance Issues
App Running Slowly
- • Close other apps running in background
- • Restart the app completely
- • Check available storage space
- • Update to latest app version
App Crashes
- • Force close and restart app
- • Restart your device
- • Clear app cache/data
- • Reinstall the app if needed
Notification Issues
Not Receiving Notifications
- • Check notification permissions
- • Enable notifications in phone settings
- • Check Do Not Disturb mode
- • Verify notification preferences in app
Too Many Notifications
- • Go to Settings → Notifications
- • Customize notification types
- • Set quiet hours
- • Choose priority notifications only
System Performance Issues
Platform Running Slowly
Browser Optimization
- • Close unnecessary tabs
- • Clear browser cache
- • Disable heavy extensions
- • Update browser version
Internet Connection
- • Test internet speed
- • Switch to different network
- • Reset router/modem
- • Contact ISP if needed
Device Performance
- • Close background applications
- • Check available RAM
- • Restart device
- • Free up disk space
When to Contact Support
If you've tried the troubleshooting steps above and still experience issues, please contact our support team with:
Information to Include
- • Detailed description of the issue
- • Steps you've already tried
- • Browser/device information
- • Screenshots or error messages
- • When the issue started occurring
Fastest Resolution
- • Use live chat for immediate help
- • Email for complex technical issues
- • Include vendor ID in all communications
- • Be as specific as possible
- • Follow up if no response within expected time
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