digiMall VendorGetting Help and Support
Learn about the various support channels available and how to get quick assistance for any issues
Support Channels
Live Chat Support (Coming Soon)
Live chat support is currently under development and will be available soon
Status: Coming Soon
Alternative: Please use email or phone support, order problems
How to Access:
- Click the chat bubble icon in the bottom-right corner
- Provide your vendor ID and describe the issue
- Our support agent will assist you immediately
Email Support
Send detailed support requests for complex issues
Response Time: Within 24 hours
Email: support@digimall.ng
Best For: Complex technical issues, feature requests
Email Template:
Subject: [Issue Type] - Brief Description
Vendor ID: [Your Vendor ID]
Business Name: [Your Business Name]
Issue Description: [Detailed description]
Steps to Reproduce: [If applicable]
Screenshots: [Attach if helpful]
Emergency Support
Critical Issues Hotline
When to Call
- • Payment processing completely down
- • Store completely inaccessible
- • Security breach or unauthorized access
- • Major order fulfillment issues
Contact Information
Phone: +234 700 DIGIMALL
WhatsApp: +234 813 456 7890
Available: 24/7 for critical issues
Note: Emergency line for critical issues only
Support Ticket System
Creating Effective Support Tickets
Required Information
- • Clear, descriptive subject line
- • Vendor ID and business name
- • Detailed description of the issue
- • Steps you've already tried
- • Browser/device information
- • Screenshots or screen recordings
Priority Levels
Support Hours and Response Times
Business Hours Support
Monday - Friday: 8:00 AM - 6:00 PM WAT
- • Live chat available
- • Phone support available
- • Fastest response times
Extended Hours
Weekends & Evenings: 6:00 PM - 11:00 PM WAT
- • Live chat available
- • Email support monitored
- • Critical issues only by phone
Emergency Support
24/7 for Critical Issues
- • Critical system outages
- • Security emergencies
- • Payment processing issues