digiMall VendorWithdrawing Funds to Your Bank Account
Step-by-step guide to withdrawing funds from your digiMall wallet to your bank account
Seamless Bank Integration
digiMall supports all major Nigerian banks with instant transfers. Set up once and enjoy hassle-free withdrawals to your business account.
Setting Up Bank Account
Before making withdrawals, you need to add and verify your bank account. This one-time setup ensures secure and fast transfers.
Navigate to Wallet Settings
Go to Dashboard → Wallet → Bank Accounts → Add New Account
Enter Bank Details
Provide your bank name, account number, and account holder name
Verify Account Ownership
We'll send a small test amount to confirm you own the account
Start Making Withdrawals
Once verified, you can withdraw funds instantly
Important Requirements
- • Bank account must be in the same name as your vendor account
- • Business accounts are preferred for business vendors
- • Only Nigerian banks are currently supported
- • Account must be active and in good standing
- • You can add up to 3 bank accounts for flexibility
Withdrawal Process
Making withdrawals is simple and fast. Follow these steps to transfer funds to your bank account.
Quick Withdrawal
Scheduled Withdrawal
Verification Requirements
Bank account verification is required for security and compliance. The process is simple and protects both you and your customers.
Account Name Verification
We verify that the bank account name matches your vendor account details.
Micro-deposit Verification
A small test deposit is sent to confirm account ownership and functionality.
Processing Times
Understanding processing times helps you plan your cash flow and manage expectations for fund availability.
Instant Transfer
Available 24/7
- • Most Nigerian banks
- • Up to ₦5 million per transaction
- • Immediate confirmation
Fast Transfer
Within 30 minutes
- • Some smaller banks
- • High-value transactions
- • Additional verification required
Standard Transfer
Next business day
- • Weekend/holiday processing
- • New account verification
- • International transfers
Troubleshooting Issues
Common withdrawal issues and their solutions to help you resolve problems quickly.
Transfer Failed or Delayed
If your withdrawal doesn't complete successfully, try these steps:
- • Verify bank account details are correct
- • Check if your bank account is active
- • Ensure sufficient balance in wallet
- • Contact your bank about receiving limits
- • Try a smaller amount first
Bank Account Not Recognized
If the system can't verify your bank account:
- • Double-check account number (no spaces or dashes)
- • Confirm bank name selection
- • Ensure account name matches vendor profile exactly
- • Contact support with bank statement as proof
Verification Taking Too Long
If micro-deposit verification is delayed:
- • Check your account for deposits in the last 24 hours
- • Look for amounts between ₦10-50
- • Contact your bank about incoming transfers
- • Request a new verification if needed
Need Additional Help?
If you're still experiencing issues with withdrawals, our financial support team is available 24/7 to assist you.